Telephone Helpline Operational Changes

Operational Changes to the Bristol Telephone Service

  • Adoption of BT Cloud Voice will port the Bristol Helpline 0117 926 5520 to the cloud
  • Reassignment of the enquiry line 0117 926 5926 to be the office divert number
  • Full implementation of Office mobile as the Members enquiry line 0740 020 2514
  • Commission on-line rotas to replace current paper copies
  • Display rotas on screen at the Office
  • Display rotas on smartphone via the Telephone Responders ‘WhatsApp’ Group
  • Changes to the way we access the Office (proximity swipe card & combination lock)

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Telephone Helpline Operational Changes