Telephone Helpline Operational Changes

Operational Changes to the Bristol Telephone Service

  • Adoption of BT Cloud Voice for the Bristol Helpline 0117 926 5520
  • Decommissioning of the BT enquiry line 0117 926 5926
  • Full implementation of Office mobile phone to replace above 0740 020 2514
  • Commission on-line rotas to replace current paper copies
  • Display rotas on screen at the Office
  • Display rotas on smartphone via WhatsApp Group
  • Changes to the way we access the Office (proximity swipe card & combination lock)

   Download Full Explanation:  voip.pdf

 

Telephone Helpline Operational Changes